Our clients are up over 150% since 2008 for a reason. They know what they need to learn and they train their staff and themselves so they master the material. You may use the following outline as a checklist of skill-sets that either you have already mastered; or skill-sets that you will need to master.

The key to growing a practice in any economy is knowing and understanding the micro and macro-economics coupled with good procedures, training, and accountability. Consistency is key!

The following are the top seventy areas that our clients learn to master.

1. Building a solid infrastructure for the practice
2. Paperwork
3. Intake procedures
4. Telephone procedures
5. Insurance verification
6. Advanced testing (speciality practices)
7. Advanced testing paper work
8. Consultation
9. ROF
10. Recall
11. Re-exam
12. PVA skill building
13. Big picture thinking
14. Stategic-Based Marketing
15. Heuristic Marketing Equation
16. Buying Funnel
17. Ideal Patient
18. Creation of a Unique Value Proposition (UVP)
19. Creation of Budgets
20. Creation of campaign follow-up
21. Creation of strategic-based marketing campaigns
22. Tracking of campaigns
23. Branding
24. Staff
25. Expectation management
26. Organization
27. Duties and job description of staff
28. Training and cross-training
29. Role playing
30. Trouble-shooting
31. Advanced personality typing
32. Team Building
33. Communication skills
34. Staff management
35. Manuals
36. Procedures
37. Office policy
38. Accounting and insurance
39. Quick-books
40. Insurance processing
41. Compliancy
42. HIPPA
43. Generation of financial documents and how to read them
44. Profit and Loss (P&L)
45. Balance Sheet
46. Cash disbursements
47. Bank Reconciliation
48. Finances
49. Debt Management
50. Wealth Management
51. Investing
52. Retirement Planning
53. Asset protection
54. Patient Management
55. How to handle objections
56. Understanding the patient’s real problem
57. How to communicate in their language
58. Personal Growth and development
59. Affirmations
60. Visualizations
61. Journal writing
62. Goal setting
63. Accountability
64. Organization
65. Balance between practice and family life
66. Clinical skill-sets
67. Techniques that deliver spectacular clinical results
68. Cash-based services
69. How to get more free time to spend with family
70. How to take at least 3 vacations per year

In ten years, I haven’t seen one practice that trained and utilized the above procedures that failed to grow their practice. Why am I so confident (100% certainty) that these tips will create better growth and a more successful and fun practice? Two reasons: (1) I utilize this training outline everyday and have seen it work with excellent, duplicatable results and (2) Every single day I get a call, email or text from an existing client telling me that since they implemented these procedures and suggestions, they have more money than they ever had before; they love their staff; they are having more fun in practice; or they had a record day in office visits. Or, they had a record week in collections. Or, they had a record month across the board! Please don’t take my word for it. Click here and find out for yourself how I can help you grow your practice ethically, legally and with integrity; get more free time and have fun again. The consultation is free. We have payment plans that will allow virtually EVERYBODY AND ANYBODY the ability to afford my services. Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be.

Click here or click the book cover below to get a free E-Book.

Your staff can literally make or break your practice. The main reason that the majority of practices that I coach have inefficient staff is because of no training or poor training.

Doctor if you pull nothing else from this newsletter, please get this. Like it or not, if you want a great staff then you are going to have to spend A LOT of time training your staff. You have two choices: 1. Train them yourself or 2. Pay to have them trained. If you pay to have them trained I would highly recommend that you invest in personal one on one or personal group training instead of DVD’s or manuals. The reason for that is every one of your staff has a unique personality. That personality is best worked with live instead of through DVD’s or manuals.

Here is an outline that you can use which is how I go about training staff:

1. Answering the phone and knowing the 9 different type’s of phone inquries to expect
2. Recall procedures that tie directly and seamlessly to the Doctors ROF which gets amazing results
3. Reactivation procedures that don’t harass and anger patients
4. Scheduling procedures that engage the patient and actually work
5. Office flow from new patient intake to discharge
6. How to handle any and all objections
7. How to motivate your staff to refer to the office (without bonuses)
8. Expectation management of the patient
9. Advanced communications
10. Personality typing-know who you are talking to in under 30 seconds

In ten years, I haven’t seen one practice that trained and utilized the above suggestions that did not have an amazing staff. Why am I so confident (100% certainty) that these tips will create a better staff and a more successful practice? Two reasons: (1) I utilize this training outline everyday and have seen it work with excellent, duplicatable results and (2)Every single day I get a call, email or text from an existing client telling me that since they implemented these procedures and suggstions, they love their staff, or they had a record day in office visits. Or, they had a record week in collections. Or, they had a record month across the board! Please don’t take my word for it. Click here and find out for yourself how I can help you grow your practice ethically, legally and with integrity; get more free time and have fun again. The consultation is free. We have payment plans that will allow virtually EVERYBODY AND ANYBODY the ability to afford my services. Get to the next level and beyond. Stop wishing, praying and hoping and take the meaningful step that will get you to where you want to be.

Click here or click the book cover below to get a free E-Book.